Services

Offer of our company

We offer all services for incoming calls, which will help to optimize the work of your employees and increase the efficiency of your business.

01

Technical support

Do you sell electronic devices or other technical products? Then you are familiar with the problem with the constant overload of your service department, which is forced to answer typical customer questions about the operation and operation of your products. But this problem is easily, quickly and inexpensively solved, order the "Technical Support" service from us and increase the level of loyalty of your customers. Technical support from the call center - Call Time is an early information help for your clients.

02

Hot line

For any successful company it is important to have feedback from your customers. And any client feels more comfortable, if he has the opportunity in case of a problem to seek help from the seller of the product or service. It is these tasks that the "hot line" solves - a telephone number, according to which the client will always receive answers to their questions. Call-center Call Time takes care of all organization of answers to calls. At your disposal will be a single multi-channel number. All calls to this number will be serviced around the clock by our operators. Guided by the script of the conversation, they will provide the client with all the necessary information. Single reference service Do you sell goods and services, or conduct actions that often cause questions among people? Are you interested in supporting customer feedback? But you do not want to bear the costs of maintaining the staff of operators and managers? Then just take our resources, and create on their basis your own single reference service, and we will provide you with all-round assistance.

03

Personal secretary

You need a highly qualified secretary, but do not want to pay too high a price for his services? Then the service "Virtual Secretary" from the outsourcing call-center Call Time is your choice. We will provide you with the best way to optimize your work and increase your own efficiency at your minimum cost.

04

Promotion of promotions

Promotion of promotions is informing your customers about your favorable offers. Informational support of advertising campaigns by call-center specialists - Call Time will allow you to attract more customers to participate in the promotions and win their trust without creating "emergency" situations in the work of your own sales department. Professional operators of our company will accurately inform to every client information about promotions, discounts and events that you conduct.

05

Receiving and processing orders

The main concrete advantage of a company operating in a market with strong competition is its ability to ensure the reception and processing of customer orders at a convenient time for the client and convenient for the client.

Outgoing calls are an opportunity to update contacts, in time to deliver the necessary information to customers, as well as to obtain information and opinions of the target audience that are of interest to you.

01

Telemarketing

Telemarketing is a unique tool for increasing sales, which is the live communication of the seller with the potential buyer over the phone. When Call Time specialists work, this service creates a positive impression about your company, increases the loyalty of existing customers, and also increases sales. We will turn "cold calls" into "hot customers".

02

Telephone Survey

The questionnaire is a survey of respondents using pre-prepared and clearly formulated questions. When working with the company Call Time, telephone questioning is an effective tool to receive timely up-to-date information about the market of any products and services, as well as the quality of your product and the level of service in your company. The use of the contact center - Call Time for conducting the questionnaire proved to be effective, as its technical equipment allows you to promptly conduct surveys among thousands of people.

03

Updating databases

Updating the databases is confirming the available information and obtaining additional information, presenting the revision, updating, updating and expansion of the existing database. According to the previously prepared scenario call-center operators - Call Time call on the contacts of your database and specify the name of the company, the profile of its activities, the names of employees, directors and any necessary information. As a result of such actions, you get an updated database with a lot of actual contacts for you. At the same time, by enriching databases with valuable information, your company has more opportunities to display its business activity.

04

Informative Calling

Informative calling is a service for outgoing calls that the call center performs - Call Time. We can call all your customers as soon as possible and tell them about your offer on your behalf. Depending on the timing of the project, you can use the required number of operators or even the entire department that performs outgoing calls. Informing with the help of call center specialists - Call Time will save your resources, time, free your employees from tedious and psychologically complex conversations.

05

Post-Sales Care

The "Post-Sales Caring" service will help you not only increase your client's loyalty to the company, but also make it permanent. IF YOU WANT TO: Increase secondary appeals to your company Increase customer loyalty to your company Sell more to one customer Make your every customer permanent You need to contact Call Time, because calls are our job.

06

Reminder service

Have you accumulated a lot of clients-debtors? Is there no time to notify the extension of the contract of all customers in one day? Then order in the call-center - Call Time service "Reminder service", and soon all your customers will be notified about the need to extend the contract or make timely payment! Professional outsourcing call center - Call Time offers all those who wish the service "Reminder Service" on favorable terms. We will solve these problems for you, contact clients and let them know everything.

Outsourcing call-center Call Time offers you a wide range of services, one way or another related to the making and receiving of telephone calls, as well as with other telecommunication technologies.

01

Call from the site

Want to improve the conversion of your site? Looking for ways to attract new customers through the Internet? The function click-2-call or "call from the site" of Call Time allows visitors to quickly find out the information of interest. The customer can order a callback or contact you directly in the browser mode.

02

IVR

To optimize incoming customer calls and redirect them in accordance with the subject for further processing, the IVR voice menu is used. We suggest that you do not waste time accepting and processing incoming calls, and use the offer of our call center Call Time. The IVR voice menu is an advantageous option for your company's hot line, which saves time for doing the basic work.

03

Track order status

Need a simple and reliable order tracking system? With Call Time, nothing is easier! Especially for you, we have provided the service "Tracking the status of the order", through which your customers will always know about the progress of their orders.

04

Receiving and processing-email

Do you and your company conduct active correspondence by e-mail? Do your managers drown in the mass of incoming letters and lose too much time for their processing? Free yourself, entrust work with emails from the company Call Time!

05

Mystery shopper

Mystery shopper is a research that will help to establish the level of quality of work of employees of your company with incoming calls. IF you lose customers Decreased the number of sales You want to assess the level of service and the effectiveness of employees You do not have a system of monitoring the quality of your employees' work You want to Reduce the loss of customers at the stage of initial appeals You want to improve the level of service of your customers Then the "Mystery shopper" what do you need. Call Time helps you find out how your employees work with their customers.

06

Call-центр для интернет магазина

Sales through the Internet grow by more than 100% every year, which means that existing stores need to be able to rapidly expand their staff to handle all incoming orders.
Online store service eats a lot of time. Pass us some of the operating activities, and we will do the most basic thing for you!

07

Automatic Calling

Mystery shopper is a research that will help to establish the level of quality of work of employees of your company with incoming calls. IF you lose customers Decreased the number of sales You want to assess the level of service and the effectiveness of employees You do not have a system of monitoring the quality of your employees' work You want to Reduce the loss of customers at the stage of initial appeals You want to improve the level of service of your customers Then the "Mystery shopper" what do you need. Call Time helps you find out how your employees work with their customers.

Become our partner

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Facts and Figures

5+

years of work 

in the market of the country

24

hours a day in contact

280

qualified operators

42

partners of which we serve

About Us

How did we come to this?

Contact Center Call Time was founded in 2013 with the aim of improving the quality of companies' work by introducing new technologies, improving the level of customer service, organizing business and, as a result, increasing profits.

The staff of almost 300 employees, including experienced operators and professional administrative and management personnel.

We are engaged in monitoring the quality of work and improving the skills of our staff by conducting thematic trainings.

Clients of our call center are various large commercial companies, as well as state organizations of Russia and CIS countries. Among Call Call center customers are companies operating in various fields: banks, insurance companies, online stores, construction companies, home and office equipment manufacturers, brokerage companies and many others.

Strive to

We value our reputation, therefore, we always provide our services at the highest level, so that clients do not worry.

To create the necessary basis for the successful business of our customers

To correspond to the status of a highly professional company

Improve the technology of receiving and processing telephone calls

To expand the limits of their capabilities while remaining leaders

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Contacts

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